Categories

 Loading... Please wait...

FAQ's

1. What types of payment do you accept?

 Secure On-line Orders –We accept VISA / Master Card/ Amex & Paypal

 

2. Can I still order if I do not have a Credit Card?

You can still make payment with money orders.

Mail Order :   Gravity Trading

                      9207 Eton Ave.

                      Unit B

                      Chatsworth, CA 91311

 

3. Do I receive any confirmation email? How do I check my order status?

Immediately upon placing your order you'll receive an order confirmation email from us. Please review and save this email, because it will provide your order number, shipping address, and product(s) ordered.

Your order will be processed within 48 hours. When your order is shipped via UPS, USPS, or FedEx, you will also receive a ship notification email with tracking numbers.

 

4. What kind of shipping methods do you have?/ How long does shipping take?

Your order will be shipped with USPS priority or UPS. Within the US most orders will arrive within 3-5 days.

 

5. Do you provide tracking information?

We send tracking information to your email on all UPS, USPS, and FedEx shipments.

  • If tracking confirms "Delivery” but you have not received merchandise,

- Please first contact your local Post Office, UPS, FedEx. 
- If unsuccessful, contact us to request confirmation. 
- We are only able to refund
the customer if shipping carriers refund to us.

  • If tracking information is unavailable and you have not received merchandise,

- We are only able to refund to customer if shipping carriers refund to us. 
- If you request re-shipping of order you must pay re-shipping fee and 50% of the merchandise price.

 

6. How can I make sure you have inventory on the item that I want?

 You may email us at sales@gravitytrading.com or contact us at 818-708-1952 to check the stock status.

 

7. If the shipping charges are not being calculated or the checkout button will not let you check out?

We have received feedback from some customers related to problems calculating shipping charges, or that the checkout page never retrieves the shipping charges to allow customer checkout. We have identified the problems to be associated with customer use of Ad Blocking Software of various brands or missing information.

To resolve check out problems please disable your ad blockers and firewalls and try again. Also be sure to double check that no required fields have been overlooked.

If trouble persists, try using Google Chrome. Compared to other browsers, we have found Chrome to be the most compatible with our website.

If you need assistance with this issue, please contact us at sales@gravitytrading.com and we will either assist you in turning off the ad blocker software or manually process your order by over the phone. 


8. Why do you charge restocking fee?

We do this to minimize the cost of the time and labor so that we can continue to be competitive and keep our low price policy. 

 

9. What is your return policy?

The Gravity Trading return policy is based on a simple premise: we want you to be happy with your purchase. We therefore guarantee your complete satisfaction with any product you order from us. If, for any reason, a product you order from us does not meet your expectations, then simply return it to us within 15 days of the purchase date. We will cheerfully provide a refund or an exchange, as you prefer.

 

Before returning any items, please contact us at sales@gravitytrading.com, or call us at 818-708-1952. If there was any discrepancy, the customer must report it within 48 hours upon arrival; otherwise we will assume the order was processed properly. By contacting us we can immediately assist you with returning defective products or securing a replacement in case the product is no longer in stock.

Returned titles must be in their original factory packaging. Please return using same shipping box to avoid any damage of package. Enclose with each returned title the following information:

  • Your name, email address and billing address.
  • A copy of your gravitytrading.com receipt as proof of purchase.
  • The reason why you are returning the title.

 

Please visit our Shipping & Returns page for more info.

 

10. I just ordered the wrong Item, how do I cancel my order?

Please contact us by phone or email immediately. Be aware that if the order has been processed, there is no way we can stop it. You should refuse the delivery. Shipping fees will NOT be refunded.

 

11. If I returned my order for refund and I paid by credit card, what happen next?

We will send money to your paypal account or creditcompany as soon as we receive your return and it is subject to if the merchandise is still original resalable condition.

Please visit our Shipping & Returns page for more info.

Back to Top