SHIPPING POLICY

 

We at GravityTrading.com feel that fast and reliable shipping is something that order sellers CANNOT offer.  We process all orders to be shipped within 24-48 hours of receipt and payment (excluding Sundays and Holidays).  We use USPS First Class/Priority Mail, and Fedex because they are the most reliable and, often times, the fastest method of shipping an order. 

 

 

RETURN and EXCHANGE POLICY

 

GravityTrading.com offers our buyers with 100% satisfaction guaranteed!  If, for any reason, you are not happy with your product, you can return it to us within 15 days for a refund or an exchange.  All returns or exchanges must be in reasonable NEW condition or we will have to charge a restocking fee.  Your refund will be processed within 48 business hours of receipt of the item.

 

 

For all returns or exchanges, please e-mail orders@gravitytrading.com  prior to returning the product so that we can begin processing your return/exchange.

 

Our return address is as follows:

 

Gravity Trading Returns

6836 Louise Ave

Lake Balboa, Ca 91406

 

 

Customers who are returning products are responsible for the shipping and packaging of the products.  If the product comes back damaged or broken, we cannot accept liability for that and the customer will not receive their refund or exchange.

 

In the rare instance that we shipped the wrong item to you, we will pay for the return shipping costs and ship the correct order to you.