SHIPPING POLICY
We at GravityTrading.com feel that fast and reliable
shipping is something that order sellers CANNOT offer. We process all orders to be shipped within 24-48
hours of receipt and payment (excluding Sundays and Holidays). We use USPS First Class/Priority Mail, and
Fedex because they are the most reliable and, often times, the fastest method
of shipping an order.
RETURN and EXCHANGE POLICY
GravityTrading.com offers our buyers with 100% satisfaction
guaranteed! If, for any reason, you are
not happy with your product, you can return it to us within 15 days for a
refund or an exchange. All returns or
exchanges must be in reasonable NEW condition or we will have to charge a
restocking fee. Your refund will be
processed within 48 business hours of receipt of the item.
For all returns or exchanges, please e-mail orders@gravitytrading.com prior to returning the product so that we can
begin processing your return/exchange.
Our return address is as follows:
Gravity Trading Returns
6836 Louise Ave
Lake
Balboa, Ca 91406
Customers who are returning products are responsible for the
shipping and packaging of the products.
If the product comes back damaged or broken, we cannot accept liability for
that and the customer will not receive their refund or exchange.
In the rare instance that we shipped the wrong item to you,
we will pay for the return shipping costs and ship the correct order to you.
INTERNATIONAL SHIPPING OPTIONS:
International Shipping with MyUS.com
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. Purchases can be made from any website or store within the U.S. Those items are shipped to your U.S. address, where MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note: Use MyUS.com's Personal Shopper service to make a purchase from websites that do not accept international credit cards or those with international billing addresses. MyUs.com accepts all major credit cards and also accept wire transfers, and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order on U.S. websites.
If you are ordering multiple items, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.
If you would like magazines, letters and catalogs from the U.S. the Premium+Mail service is for you.
