Please send back your return with a complete description of the item you would like to replace it with. If the merchandise is available, we will send out your order, free of charge. If the item is not available, we will credit your account and contact you via email.

A restocking fee of 15% will be charged on return of any item that has been specially ordered for you (to cover charges to us for return of the unit)

Returns
We want to make sure you are happy with your purchase. We accept returns for up to 15 days from when you receive your package. All returns must be in NEW, UNUSED condition with original tags and packaging. We are unable to grant any refunds for used merchandise.
For your return, please include your Name, Address, Phone Number and Order Number.

You will be responsible for return shipping charges, we recommend you use a trackable shipping method such as USPS Priority, UPS Ground or Fedex.
All refunds minus original shipping charges will be credited back to your account within 48 hrs after receiving your return.

RETURN PROCEDURES

Please contact us for a Return Authorization Number before returning any items to us. Return authorizations are valid for 10 business days, and the RMA number must appear clearly on a copy of your Receipt enclosed with the return.  All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, or a 15% restocking fee will be charged. We reserve the right to refuse a return on any product that does not meet these requirements.  Please use a return shipping method that issues tracking or identification numbers, so that you can be assured that the item has been received by our Returns Department. Once we receive your return, we will issue a refund within 7 days, by mail or original credit card. Shipping and Handling Fees are not refundable, unless we have incorrectly shipped an order.

Defective Items
In the unlikely event that you receive a defective product, please notify us within three days of receiving the order in order to return the product for a refund or an exchange. If you notify us after 3days, we will only accept the item at our discretion.

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Gravity Trading Customer Service:

Phone:818-442-8771

Email: sales@gravitytrading.com